Return & Refund Policy
At Coruvina, customer satisfaction is very important to us. We want you to be happy with your purchase and your shopping experience. If for any reason you are not satisfied with your order, you may request a return, refund, or exchange in accordance with the policy below.
Please read this policy carefully before requesting a return.
Return Eligibility
We accept return requests within 30 days from the date you receive your order. To be eligible for a return, the item must meet the following conditions:
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The item must be unused, unworn, and in original condition
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The item must be returned in the original packaging
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The item must not be damaged due to misuse or improper handling
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Proof of purchase (order number or receipt) must be provided
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The return request must be approved by our support team before returning the item
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used items
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Items damaged due to misuse
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Items returned without original packaging
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Items returned after the return period
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Clearance, promotional, or final sale items
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Gift cards
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Items returned without contacting us first
Please make sure to contact us before returning any product.
Return Process
If you would like to return an item, please follow the steps below:
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Contact our customer support team at service@coruvina.com
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Provide your order number and reason for return
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Provide photos of the product if the item is damaged or incorrect
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Wait for return approval and return instructions
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Ship the item back according to the instructions provided
Please do not send the item back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.
If your refund is approved:
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Refunds will be issued to your original payment method
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Refund processing time is usually 3–7 business days
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Your bank or credit card provider may take additional time to process the refund
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Shipping costs are generally non-refundable unless the return is due to our error
We will notify you by email once your refund has been processed.
Exchanges
We replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us within 7 days of receiving your order and include photos of the product and packaging.
We will arrange a replacement at no additional cost if the issue is confirmed.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again
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Contact your credit card company
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Contact your bank
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Processing time may vary depending on your payment provider
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If you still have not received your refund, please contact us
Sometimes refunds may take several business days to appear in your account.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted from your refund.
We recommend using a trackable shipping service when returning items, as we are not responsible for lost return packages.
Order Cancellation
Orders can be canceled within 12 hours after placing the order. After this period, the order may already be processed or shipped and may no longer be eligible for cancellation.
If the order has already been shipped, you may still request a return after receiving the item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Please include clear photos of the product and packaging so we can investigate the issue.
We will arrange a replacement, refund, or other appropriate solution as quickly as possible.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Summitracin
16157 Temple Ave
La Puente, CA 91744
United States
Phone: (+1) 4752244156
Email: service@coruvina.com